studiofold Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At studiofold, our customers come first in everything we do. We take pride in the freshness of our grocery selections and the lasting quality of our kitchenware. Should your purchase fall short of your expectations, we are committed to resolving the matter through a straightforward, honest, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags affixed and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be sent back to us. However, if a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (valid photographic evidence must be submitted within 48 hours of delivery).

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Non-Returnable Items

The categories listed below cannot be returned under any circumstances:

• Final sale items (explicitly labeled "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (except where defective or spoiled upon arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper customer storage, mishandling, or disregard of product care instructions;
• Return requests submitted beyond the 30-day window without prior written approval from studiofold.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@studiofold.shop including your Order Number, the specific item(s) you intend to return, and the reason for the return. For damaged or spoiled items, please attach clear photographs of the problem and its packaging.
2. Receive RMA & Instructions: Our team will evaluate your request and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully package the item(s) in protective materials. Clearly mark your RMA number on the exterior of the shipping box (never write directly on the original product packaging).
4. Ship Back: Deliver the package to a carrier using a trackable shipping service, addressed to the return address stated in your RMA email.

Note: Returns received without a valid, pre-approved RMA number may face significant processing delays or be rejected upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will undergo inspection within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a studiofold error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or containing spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly supply clear photographs of the affected items and the shipping package. We will promptly provide a full refund or ship a free replacement at no extra cost to you.

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Contact Us & Merchant Details

Should you have any questions about your return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: studiofold
• Customer Support Email: support@studiofold.shop
• Customer Support Phone: 19044850630
• Physical Business & Return Address: 1535 BLANDING BLVD APT 511, MIDDLEBURG, FL 32068, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST